Avaya 3102 Sample Questions

Question: 5

The Avaya Contact Center Control Manager (ACCCM) Web UI is responsible for the ACCCM Admin Web interface. There are multiple functional buttons and action bars available on each tab. The exhibit depicts the Users tab. What is the section outlined in red in the illustration?

A. Main details area
B. Organization Chart action bar
C. Quick Search
D. User/agent action bar

Answer: D

Question: 6

A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) with Active Directory. Which statement describes the ACCCM requirement that is mandatory for connectivity?

A. The ACCCM server must be a member of the domain or a trusted domain.
B. The LDAP Port must be 636.
C. Provisioning servermust run with Administrative Domain Account.
D. Windows servermustbe 2008 R2 64-bit.

Answer: A

Avaya 3102 Sample Questions Practice Exam

Question: 7

The customer will be using Avaya Contact Center Control Manager (ACCCM) to manage their Avaya Call Recording server. Which three pieces of information must you have to configure the connector? (Choose three.)

A. Database Login ID
B. Database Name
C. Web Service Username
D. Call RecorderWeb Service URL
E. Version Number

Answer: C,D,E

Question: 8

You are configuring an Avaya Contact Center Control Manager (ACCCM) solution for a customer. One of the first components to be provisioned is the Location. In general, which three elements are configured to a Location? (Choose three.)

A. ACCCM Dial plans
B. Administrators
C. Organization Hierarchy sites
D. OrganizationHierarchy teams
E. Products

Answer: A,B,C

Question: 9

What must be configured in Avaya Contact Center Control Manager (ACCCM) before you can synchronize the ACCCM with the Communication Manager (CM)?

A. Dial Plan Range
B. ACCCM Supervisor, Administrator and users
C. ACCCM Location(s), CM and the Organization Chart
D. Active Directory Logins

Answer: C

Avaya 3102 Exam Real Questions and Dumps